FAQ's
Smaller items which can be posted / couriered usually arrive quickly. Large, heavy items need to be sent by pallet when they have been dispatched your order will be updated to 'Dispatched' your local courier will then contact you to arrange a suitable week day for delivery. Most items can be delivered within 1 week of ordering but please allow up to 10 days, if you need an item quickly or for a specific date please call us to check availability for dispatch. For more about delivery of heavy items please see the "Important Delivery Information" page.
For heavy ornament items, providing everything fits on one pallet then you only pay the one delivery charge . Any doubts just give us a call 0191 3000 145 or send us an email sales@discountgardenstatues.co.uk. You can get quite a lot of items on one pallet! Orders over £350 qualify for Free Delivery.
Our Ornaments will Naturally Weather and Age as well as gather some dirt over time, if you wish to clean your ornaments you can do this by simply washing it with a Sponge or Cloth with warm soapy water. Please make sure you Do Not use a Pressure/Jet Wash as this will damage the statues Finish and affect it's colour.
Our ornaments are very durable, weather & frost proof and designed to be outside all year round in all types of weather conditions. However the likes of Birdbaths and Fountains NEED to be emptied of any water during freezing temperatures. As Freezing water will expand, and cause the Birdbath Bowl to crack and cause more and more damage to it. It is recommended that a Water Sealant is applied every year.
No. Your item will arrive on a pallet and the driver will endeavour to place it as near to possible to your house. He will use a pallet truck, but this cannot go over gravel, soft ground or steps.
For heavy items, some of the pallet delivery vehicles can be quite large. If your house (or delivery address) has access issues it is vital that you let us know when you place the order. We will then liaise with the delivery company. It may be, for example, that they can deliver using a smaller vehicle.
Pre-ordered and paid for statues can be collected from the factory in Gateshead saving you the delivery charge. A collection date/time must be arranged in advance to ensure staff are available to help you.
We currently do not have a retail viewing area and are unable to allow the general public access to browse the factory stock for health and safety reasons. However, pre-ordered items can be viewed in the DGS collection area prior to delivery (by arrangement only). If you then decide that the item is not suitable for any reason we will refund in full. If you are happy with the statues delivery can be arranged or you can take the item with you.
We can sell replacement parts for certain products, to find out more please email or call us on 0191 3000 145. Prices and Availability may vary depending on stock levels and product type.